Please be alert of spoofing and fraudulent calls. FTWCCU will NEVER call, email, or text asking for your online banking credentials or any of your secured financial information. If you aren't sure, hang up and call us directly at (817)835-5000.
Lost or Stolen Card
If your FTWCCU credit or debit card is lost or stolen, assistance is only a phone call away.
Mastercard Debit Card
During normal business hours, please call FTWCCU immediately at (817) 835-5000 or toll free at (866)-820-4988.
Dispute
For any disputes regarding your debit card transaction, please call (866)-820-4988
VISA or Mastercard Credit Card
If your FTWCCU Credit Card is lost or stolen, please call (866) 611-4891 for assistance. (If out of country, contact 727-299-2449)
Dispute
For any disputes regarding your credit card transaction, please call (866) 611-4891.
If you think you are a victim of identity theft contact us at (817) 835-5000. For more information about identity theft and free resources click here.
